Last updated: 22 May 2026
1. Introduction and Scope
This policy applies to personal data we process about learners, prospective learners, and other users of the Service. It describes what we collect, why we collect it, the legal grounds we rely on, and the rights available to you. It does not apply to third-party websites or services that may be linked from the Service.
2. Information We Collect
We collect information you provide directly — such as your name, email address, phone number, and account credentials — as well as enrolment and course progress data. We also collect technical information automatically, including your IP address, device and browser type, and usage data generated as you interact with the Service.
3. How We Use Your Information
We use your personal data to create and manage your account, deliver and administer courses, process enrolments and payments, provide support, send important service communications, improve and secure the Service, and comply with our legal obligations.
4. Legal Bases for Processing
Where data protection law applies, we process personal data on one or more of the following legal bases: the performance of a contract with you, compliance with a legal obligation, our legitimate interests in operating and improving the Service, and your consent where it is specifically requested.
5. Cookies and Tracking
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control non-essential cookies through your browser settings; disabling certain cookies may affect the functionality of the Service.
6. How We Share Information
We do not sell your personal data. We share it only with service providers who process data on our behalf (such as hosting and payment providers), with accreditation bodies where required for certification, and where necessary to comply with the law or protect our rights. All such recipients are bound by appropriate confidentiality and security obligations.
7. Data Retention
We retain personal data for as long as your account is active and for as long as necessary to fulfil the purposes described in this policy, including meeting legal, accounting, accreditation, and reporting requirements. When data is no longer needed, we securely delete or anonymise it.
8. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. While we work to safeguard your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, to restrict or object to certain processing, to data portability, and to withdraw consent. You may also have the right to lodge a complaint with a supervisory authority. To exercise these rights, please contact us using the details below.
10. International Data Transfers
Your personal data may be processed in countries other than the one in which you reside. Where we transfer data internationally, we put appropriate safeguards in place — such as standard contractual clauses — to ensure it remains protected in line with this policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will revise the "Last updated" date above and, where appropriate, provide additional notice. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through the channels provided on our website.